Contact MHG
When you cannot sign inFor an invitation that never arrived, a lost authenticator, or a question before you have an account. If you can sign in, use the Help page inside the platform instead.
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Your message
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Before you write
- Lost authenticator
- Say which email address your account uses. MHG resets it and you scan a new code at your next sign-in. See setting up your authenticator.
- Invitation never arrived
- Check the address you were invited at, including a junk folder; then tell us the address and who invited you.
- Not yet a participant
- Coaching requests go through your program administrator, not this form; we can tell you who that is.
Please do not include anything about the content of coaching conversations. Those stay between you and your coach. This form reaches MHG administrators only.
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What happens next
- Your message is emailed to MHG's support desk and recorded in the audit log.
- MHG replies to the address you gave, usually within one business day.
- MHG will never ask you for a password or an authenticator code.
Up to five messages an hour from one connection.